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Contact A Moisture Warranty Specialist

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You can contact a Moisture Warranty Specialist by calling 1-800-400-8679

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Our Most Common Questions & Answers

 

Why is a MoistureFree Warranty necessary?

There are a variety of issues associated with EIFS homes that can be mitigated with a MoistureFree warranty. To name a few: the stigma associated with stucco homes; reluctance to list, show, or view/buy stucco homes; preserve asking price/value; protection for all parties involved; protection against repairs failing/moisture intrusion; peace of mind; approved inspection protocol and repair standards.

What does the MoistureFree Warranty cover?

Answer: The warranty provides payment for repairs related to the stucco if elevated moisture levels are found during the term of the warranty. It pays to modify or repair the affected area so it can be dry again. How can I purchase a warranty? The home must be inspected by a qualified moisture inspector following the MoistureFree Warranty Inspection Protocol. The inspection report then should be submitted to Moisture Warranty Corporation (MWC) for review along with a warranty application form that has been completed by the inspector. MWC professionals will prepare a Certified Repair Analysis (CRA) on the home which details what needs to be done to the home to make it eligible for the warranty. Once these items have been completed, a second inspection is performed to verify repairs have been completed and are correct, and the warranty is issued.

How do we purchase a warranty?

The home must be inspected by a qualified moisture inspector following the MoistureFree Warranty Inspection Protocol. The inspection report then should be submitted to Moisture Warranty Corporation (MWC) for review along with a warranty application form that has been completed by the inspector. A Certified Repair Analysis, detailing what repairs will need to be made to the home, is prepared on the home and returned to the homeowner. Once the repairs have been done, a remediation (second) inspection will be completed to ensure that the repairs have been completed according to protocol. (MWC can provide the homeowner with a list of quality repair contractors in their area.) Once these steps have been satisfactorily completed, a MoistureFree Warranty is placed on the home.

Is the warranty transferable to subsequent homeowners, and can it be renewed at the end of the term?

Answer: Yes. The warranty is fully transferable and can be renewed following a qualifying protocol inspection. I’ve heard of other warranty/guarantee programs in our area.

Who backs the warranty?

Answer: The MoistureFree Warranty is backed by Western Pacific Mutual Insurance which maintains an “Excellent” rating by A.M. Best.

I’ve heard of other warranty/guarantee programs in our area. How do they differ from the MoistureFree Warranty?

Answer: The MoistureFree Warranty is the only national third-party warranty without the potential conflicts of interest inherent with a guarantee from a repair contractor. Without knowing specifics, generally speaking, most other programs are backed by a single insurance policy on the contractor and are not geared to multiple homes. Several large claims can put these companies out of business, leaving the homeowner at the mercy of his/her own pocketbook. In addition, many times these guarantees demand that you use their inspectors and that all repairs are done by those same inspectors. We see this as a potential conflict of interest.

At MWC, we give YOU those choices. You choose the inspector, and as long as that inspector uses our inspection protocol, we are able to accept his/her report. You then choose the repair contractor, and as long as repairs are made according to our Repair Standards and Options, we will write the warranty (MWC Inspection Protocol and Repair Standards and Options are available to inspectors and repair contractors who visit our web site). In some states, MWC has the only approved warranty by that state’s insurance commission.

As a Realtor, how can I become involved with MoistureFree Warranty?

Answer: You need only refer homeowners to us. We will do the rest. If the home is for sale, we will provide you with a Marketing Toolkit which is comprised of brochures, mini CD ROMs, a yard sign rider, and other collateral material.

How does having a MoistureFree Warranty affect the sale of a stucco home?

Answer: Having a MoistureFree Warranty can reduce the time the home is on the market by as much as 50%. From 3% to 16% of the sales price can be retained by having a MoistureFree Warranty on the home. On a $250,000 home, that can range from $7,500 up to $40,000 in home value protection at the time of sale. , and here and here and here!